Shipping policy

Thank you for shopping with ABKello. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information, where available.

Please note that during busy periods, promotions, or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

• United Kingdom: 2–5 business days

• Europe: 5–10 business days

• International: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, ABKello may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Where tracking is available, you will receive a tracking number via email once your order has been dispatched.

Delays

While we aim to deliver all orders within the estimated timeframe, delivery delays may occur due to factors beyond our control, including:

• Severe weather conditions

• Customs clearance

• Carrier delays

• Public holidays

We appreciate your patience should any unexpected delays arise.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

ABKello cannot be held responsible for orders delivered to an incorrect address provided by the customer.

Lost or Damaged Parcels

If your parcel is lost in transit or arrives damaged, please contact us as soon as possible at hello@abkello.com.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

ABKello

Email: hello@abkello.com

We aim to respond to all enquiries within 1–2 business days.