Refund policy

Return & Refund Policy

At ABKello, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition.
Have all original tags attached.
Be returned in its original packaging.
Be accompanied by proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

Sale or clearance items (unless faulty).
Gift cards.
Personalised or customised products.
Items that have been worn, washed, altered, or damaged after delivery.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Email us at hello@abkello.com with:

Your order number.
A description of the issue.
Clear photos showing the problem.

We'll review your request and arrange a replacement or full refund where appropriate.

How to Start a Return

To request a return, please email hello@abkello.com with your order number and reason for the return.

Once your request has been approved, we'll provide instructions on how to return your item.

Please do not send items back without contacting us first.

Return Shipping

Customers are responsible for the cost of returning items unless the return is due to:

A faulty product.
An incorrect item sent by ABKello.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges only for faulty or damaged items. If you require a different size or colour, please return your original item (if eligible) and place a new order.